FAQ

General:

We make handcrafted silicone toys, made from body-safe materials including platinum grade silicone and skin-safe pigments. Toys are designed for insertion, penetration, rubbing, grinding, or stim play depending on the model functionality. Use your best judgment. Shop is not responsible for any harm or damages due to the use of these toys.

Our premade inventory is restocked on a "drop" style basis, approximately once per month, with the date and time announced in advance on our twitter page, and website front page. Items may sell out very quickly, within seconds at times. We recommend preloading ShopPay information and checking out directly from the item page for the best chance at catching a drop item.

All purchases to the same address and name made withing 24hrs of drop time will be auto-combined with partial shipping refunded accordingly. Message us for additional order adjustments including shipping address changes.

Made-to-order (MTO) items can be found on our Customs tab, when available. These customs open on a rolling basis as orders are filled and have a full pallet of colors to choose from.
DELUXE Guided Customs are limited, specialty made to order customs, poured with full artistic liberty (no lineart or detailed color requests) based on your inspiration photos. These include full hand painting, uv and glow in the dark pigments as allowed by the model and inspiration colors, with optional up-charge for Near Clear firmness. Follow our twitter for announcements for when these slots will be available.
Several of our models are shared with our friend Colorful-Cook. Due to our unique pour styles, we are not accepting custom requests to duplicate pours or handpainting done by Colorful-Cook

About:

Alchemist Echidna is owned and operated by Rits (@Saturn_Rits on Twitter) and Typhon (@aeTyphon on Twitter).
New products are launched on a “Drop” basis, with new inventory listed in batches a listed times and dates, typically once a month. Please follow us @alchemistechid on Twitter/X for drop updates and announcements.

Toy Care:

Toys may be washed with a toy cleaner, or mild soap. Sanitize by boiling, or soak in a dilute bleach solution.
Do not store toys in contact with non-platinum grade silicone, as it may degrade the surface of the toy.
Use ONLY water-based and toy-safe lubricants.
Store out of direct sunlight, as some pigments may fade with extended UV exposure.
Near Clear firmness are prone to clouding and yellowing in exposure to extended use of high heat, UV, or chlorine. It is recommended to limit exposure to these elements to preserve the visuals of these toys.
Gummy Soft (00-10) firmness is more delicate and may take on textures of surfaces or toys during storage. Stock items may have scuffs on the base from demolding. These textures can be reduced by gently massaging during washing of the toys.

Shipping

Drop and in-stock items typically ship within 3-5 business days from purchase.
Made-to-order items (when available) will have expected fulfillment times listed within the product description
For order address changes, updates, and corrections, send us an email.

REFUNDS/CANCELLATIONS

All items are handcrafted, and as such they may contain defects, surface texture, irregularities from the crafting process. Major defects, or “Flops” are listing individual on individual item pages.
NO CANCELLATIONS will be accepted. Please be sure to read product descriptions carefully and review defect photos where applicable.
Refunds/returns only accepted in the case of undisclosed flops, or incorrect shipping on part of the shop. Returned items must be in unopened/bagged condition within 7 days of delivery. If you notice any product defects outside of listed/disclosed flops please contact us via the webform, or email alchemistechidna@gmail.com for further assistance.
Due to the nature of these items, no opened product returns will be accepted.
This is a pet friendly household, and silicone is a dirt magnet. All toys are cleaned and delinted prior to shipping, however a stray debris may sneak into the packaging on occasion. No refunds will be given for minor debris inside packaging.
In the event of a order with incorrect shipping details, or failure to forward which returns to sender, an attempt will be made to confirm new shipping information and additional charges for re-shipping. If no contact is received, a refund will be made, minus shipping costs and a 10% restocking fee.

Contact

Order concerns or inquires can be directed to alchemistechidna@gmail.com, or fill out a message via our contact form.

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Credits:

“Willy” the whale: 3D model used under a commercial license from USAGIPAN3D Studios
“BabCock” the chicken: 3D model used under a commercial license from USAGIPAN3D Studios
"Oola" Character model sculpted by Deviant Garden, with character rights belonging to @AlienPoosy on Twitter.
"Bean" model sculpted by Kuromin @Anate224 on Twitter used under a commercial rights, with model rights shared with Colorful-Cook.
“FlapJack” stingray pancake models created by 3dFrost (https://www.3dfrost.com/), used under a commercial license.
“Quint” the shark (modified by AE Rits), and “Tektonik” the dragon models designed by Deviant Garden, used under a commercial license.
“Crystal Bawl”, “Quetzal”, and “Kandi” models designed by SrirachaSkrimps @SrirachaSkrimps on Twitter, used under a commercial license.
Dragon Cookie “Snap” and “Fortune”, "Kariss" designed by Kuromin @Anate224 on Twitter, used under a commercial license.
"Pip" originally design by The Princes Court, AKA Manhattan Monstrosities, commercial rights shared with Colorful-Cook.
“Elixir” the Echidna designed by Empty Battery @BatteryCPS on Twitter, used under a commercial license.
Alchemist Echidna logo designed by @WhiteFoxDesigns
“Alchemist” character art and portrait created by Leo, FriedTiiger @Friedtiiger on Twitter.
Sticker art , and “Jeremiah” character art created by Jo, @JadedGremlin on Twitter.
All other 3d models and designs by Rits, aka the Alchemist Echidna